Contact us

Contact Us

At Free Bingo World, we understand that sometimes you may need assistance with your account or have a question about our games and services. We're here to help, and below are the various ways you can contact us.

Customer Support Availability

Our customer support team is available 24/7 to assist with any questions or issues you may be experiencing. You can reach out to us through live chat, email, telephone, or via our in-app ticket system.

Live Chat Support

• Available: All hours of operation.
• Response Time: Typically within a minute after initiating the chat session.

To initiate a live chat with one of our support agents, simply click on the "Live Chat" button found at the bottom right corner of your screen while logged into your account. You can communicate with us through this channel for all your queries and concerns.

Email Support

• Email
• Response Time: Our team typically responds within 2 hours during business hours (8am - 6pm our time), and within 24 hours for inquiries received outside of these hours.

You can also email us directly from the support page on our website. Make sure to include your username or account details in case we need this information to assist you with your query.

Help-Centre Access

For frequently asked questions, please visit our help-centre section. Here, you'll find detailed guides and solutions for most common issues.

Responsible Gambling Assistance

If you're concerned about responsible gambling practices or need advice on managing your gaming habits, we're here to support you. You can reach out directly through any of our support channels for discreet assistance.

• Deposit Limits: Set daily limits from within your account settings.
• Reality Check: Receive regular reminders to check on your playing time and balance every 30 minutes.
• Self Exclusion: If needed, you can choose a self-exclusion period or opt for permanent exclusion. This measure is in place to promote responsible gaming habits.

Technical Support

For issues related specifically to technical problems with our platform or game functionality, please reach out to us through any of the channels mentioned above. We're committed to ensuring that your experience at Free Bingo World is as smooth and enjoyable as possible.

• Multilingual Assistance: Our support team speaks English, Spanish, German, Italian, Portuguese, French, Russian, Polish, Dutch, Swedish, Norwegian, Japanese among other languages.
• Preferred Contact Method: Feel free to choose the method most convenient for you. We're here to listen and help whenever you need us.

General Support Workflow

Once your query has been submitted, our team will assess it promptly and respond as soon as possible through the channel used for contact. In cases where more detailed or personalized assistance is required, we may request additional information from your account.

To ensure a seamless support experience:

• Choose wisely: Select a method that suits you best based on your query's complexity.
• Be patient: Allow sufficient time for responses if contacting us outside of peak hours.
• Keep it clear: Provide detailed descriptions or specific error messages whenever possible to facilitate faster resolution times.

Contacting Us

In case there are any issues with the support channels listed here, please try again at a later date. We operate under rigorous technical and security protocols to guarantee our systems' high uptime.